Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and business name submitted through our contact and consultation booking forms
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our bookkeeping and financial services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, invoices, financial updates, and service information
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

[CONFIRM BEFORE PUBLISHING: Keep this section only if inquiries from this website may receive text messages (e.g., consultation reminders or follow-ups). If this brand never sends SMS, delete this section and the notice at the top of this policy.]

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, invoice notifications, financial updates, consultation follow-ups, and customer support.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed within 24 hours

Message Frequency & Content:

• Message frequency is event-based and varies depending on your scheduled appointments and service interactions (typically 1–5 messages per month, or as needed for reminders)
• Messages will be directly related to the services you have requested or expressed interest in
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at chip@ensemblebookkeeping.com or call (706) 236-4100
• Customer support is available during regular business hours (Monday–Friday, 9am–5pm ET)

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies, Analytics & Tracking Technologies

We use cookies and similar technologies on our website. These fall into two categories:

Essential Cookies. Required for the website to function (for example, security, page navigation, and form submission). These cannot be disabled.

Analytics Cookies. We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information such as your IP address, browser and device type, pages visited, time spent on pages, and how you arrived at our site. This information is transmitted to and stored by Google on servers that may be located outside your state or country. Google may use this data as described in its own privacy policy, available at https://policies.google.com/privacy. You can learn how Google uses data from sites that use its services at https://policies.google.com/technologies/partner-sites.

Your Consent Controls Analytics. Analytics cookies do not load until you affirmatively accept them through the cookie consent banner presented on your first visit. If you decline, Google Analytics will not run during your visit. You can change your choice at any time using the Cookie Settings link in the footer of our website.

Third-Party Embedded Content. Pages on this website may embed video content hosted by YouTube (Google LLC). When you play an embedded video, YouTube may set cookies and collect data as described in Google's privacy policy linked above.

Additional Opt-Out Options:

• Install the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout
• Adjust your browser settings to block or delete cookies (this may limit certain website features)

A Note on Form Inputs. Information you submit through our contact and booking forms is collected by us to respond to your inquiry, as described in Section 1. Our analytics configuration is not intended to capture the contents of form fields or other information you type into the website. Please do not enter sensitive personal information into input fields not designed for it.

[PLACEHOLDER — SESSION RECORDING / CHAT WIDGET: If this site uses a chat widget, session-replay, heat-mapping, or form-abandonment tool, disclose it here by name with a link to that vendor's privacy policy. If none are used, delete this placeholder.]

5. Information Sharing & Disclosure

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and similar state laws. We do not use or disclose sensitive personal information for purposes requiring a right to limit under those laws.

We may disclose information to:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, CRM platforms, website hosting, and analytics as described in Section 4)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security and to use information only to provide services to us

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

If our practices ever change such that a disclosure would constitute a "sale" or "share" under applicable law, we will update this policy and provide the required opt-out before doing so. A "Do Not Sell or Share My Personal Information" link is available in the footer of our website for submitting opt-out requests.

6. Global Privacy Control & Opt-Out Preference Signals

Our website recognizes and honors the Global Privacy Control (GPC) browser signal and other legally recognized opt-out preference signals. If your browser transmits a GPC signal, we treat it as a valid request to opt out of any sale or sharing of your personal information and analytics cookies will be treated as declined for that visit. You can learn more about GPC at https://globalprivacycontrol.org.

7. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Manage cookie and analytics preferences at any time via the Cookie Settings link in our website footer
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us using the information in Section 12.

9. State Privacy Rights

We serve business owners nationwide, and depending on where you live, state law may give you additional rights regarding your personal information. If you are a resident of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, or another state with a comprehensive privacy law, you may have the right to:

• Know / Access — request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties to whom it was disclosed
• Delete — request deletion of personal information we have collected from you, subject to legal exceptions
• Correct — request correction of inaccurate personal information
• Opt out of sale or sharing — direct us not to sell or share your personal information (as noted in Section 5, we do not sell or share personal information; you may still submit a request via the "Do Not Sell or Share My Personal Information" link in our footer or by contacting us)
• Portability — receive a copy of your personal information in a usable format
• Non-discrimination — not receive discriminatory treatment for exercising any of these rights

To submit a request, contact us using the information in Section 12. We will verify your identity before responding and will respond within the timeframe required by your state's law. You may designate an authorized agent to submit requests on your behalf. If we decline a request, you may appeal by replying to our response, and we will explain the appeal outcome.

10. Third-Party Links

Our website may contain links to third-party websites and embedded third-party content (including YouTube videos). We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Ensemble LLC through bubblegumandducttapebookkeeping.com.

11. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

13. Consent

We obtain your consent to non-essential cookies and analytics through the cookie consent banner displayed when you first visit our website, and you may withdraw or modify that consent at any time via the Cookie Settings link in our footer. For SMS communications, consent is obtained through the explicit opt-in process described in Section 3. Continued use of the website does not, by itself, constitute consent to non-essential tracking.